Security

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Privacy

The Australian Financial Complaints Authority, in accordance with its privacy policy and its obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, takes all reasonable steps to ensure:

  • the privacy of individuals is protected in the collection, use, disclosure and storage of personal information
  • personal information it holds is protected from misuse and from unauthorised access, modification or disclosure
  • personal information it collects, uses or discloses is accurate, complete and up-to-date

By clicking continue I acknowledge that:

  • I have read the AFCA privacy policy.
  • Information on the AFCA website provided by third parties is not verified by AFCA. Where AFCA is notified of any changes or additions to such information, it will be updated and amended in accordance with its privacy policy and obligations under the National Privacy Principles.
  • To assist AFCA in meeting its privacy obligations, I will notify AFCA of any relevant changes or additions to the data I access to ensure it remains accurate, complete and up-to-date.
Account setup

Please type the word below. If required use the buttons to change or listen to the word. Click here for help. *

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You will only be able to register for a Secure Services login if you match one of these profiles.

Contact type

The contact types listed correspond to information provided by your business and held on our membership database.

Contact types fall into one of three security classifications:

  • Level 1: MD/CEO/Company Secretary (or equivalent)
  • Level 2: Finance; EDR Manager; Comparative Tables
  • Level 3: All other contact types

The contact type you select must match the information we currently hold. If you fulfil the role of more than one contact type, select the one with the highest security classification.

Important

Successful registration of Level 2 contact types requires approval from the Level 1 contact. Registration of Level 3 contact types requires approval from the EDR Manager contact.

 (if applicable)
We assign some organisations a group ID. To check whether your organisation has a group ID email [email protected].
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If you are on our records as the MD/CEO/Company Secretary (or equivalent) for your organisation you will have received a security key that is unique to you. Entering your security key here validates your registration.

If you do not have your security key please call 1300 56 55 62.

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Applicant details
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A six digit number you will find on all correspondence from us regarding your case.
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Your Details
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Tips for creating a secure password

  • Choose a password at least 8 characters in length
  • Include punctuation marks and numbers
  • Mix upper and lowercase characters
  • Substitute special characters and numbers (eg zero for O and $ for S)
  • Use a combination of words or create a unique acronym

Things to avoid

  • Do not use a password published as an example of a good password
  • Do not include personal information (name, date of birth, etc)
  • Do not use words or acronyms listed in a dictionary
  • Do not use keyboard patterns or number sequences

Keeping your password secure

  • Never disclose your password to anyone
  • Never write your password down
  • Never send your password by email
  • Periodically change your password
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If you forget your password, you will be asked this security question as part of the process of retrieving it.
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You have either: (1) entered a combination of contact type, first name and surname that does not match our records; (2) not selected a contact type at the highest security level available to you; or (3) selected the incorrect profile.

Please check you have entered the correct information and try again. Click the blue buttons for additional help. Email [email protected] if you are still unable to register.